Enrich customer data : Data of customers can be unified across different sources to increase the customer profiles, through the first-and third-party sources. It can collect data from various sources including online visits and purchases, responses to social media, and external data. Increase personalization : Microsoft Dynamics 365 Customer Insights will help you to access the comprehensive profiles of customers. Customer data can also be combined from Dynamics 365, Office 365, and data sources of third parties. Furthermore, trends can be identified from social sources as well as identify cross-sell / up-sell opportunities and best practices.ĭ365 can transform all the data of your customer into a comprehensive and Omnichannel view. By pulling insights from various sources, you can improve service metrics and performance, and anticipate opportunities. Although, interactive dashboards and data visualizations are beneficial to make proactive customer service decisions. 
Reporting : Relevant data can be considered as a key point in the organization to get better business outcomes. And all this can be managed with the help of desktop or mobile devices with Dynamics 365 for customer service. Besides this, the agents are also able to handle service interactions with the help of a single user interface. However, it provides a smooth workflow to agents, which is necessary for today’s fast-paced work environment. Unified knowledge : To reach the peak level in the competitive era, the tools of agents must be able to keep up. Customers should be able to access online community space with expert care and peer-to-peer options. It works like a self-service portal that has a strong searchable knowledge base. And, all this process will be completed through a branded, personalized experience. Self-service capabilities : Your customers can get information about their accounts and get answers to their queries by themselves. Moreover, it also serves up tools, guidance, and data to agents through the interaction that even includes the information of third-party applications. For customer service, D365 produces a dynamic interface optimized to start the process of the next action. 
Agent enablement : Dynamics 365 will enable your agent to provide the right information to customers across channels.It will offer quality service to your customers. Some of the best Microsoft Dynamics 365 applications and features are available here, from which companies can choose according to their requirements: Customer Serviceĭ365 will help to turn simple interactions into lifelong relationships. And both of these have different levels of features and applications. The Dynamics 365 suite is divided into two editions, the first one is business, and the second is available for enterprise. Microsoft is known as the major vendor, which was first used to combine the ERP and CRM capabilities. At that time, Microsoft combined Dynamics with its ERP application, whereas ERP applications combined with its Dynamics CRM application.
This plays a key role in combining the components of customer relationship management ( CRM) and Enterprise resource planning ( ERP) with artificial intelligence tools and productivity applications. Microsoft Dynamics 365 is a business applications platform that is Cloud based ERP.
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